Privacy Policy

Welcome to tbji Casino. We are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://tbji.cam and use our online gaming services. By accessing or using tbji Casino, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our platform, including:

1.1 Personal Information

When you register an account with tbji Casino, we collect personal information that can identify you, such as:

• Full name and date of birth (to verify you are 21 years or older, as required by Philippine gaming regulations)
• Email address and mobile phone number
• Residential address and country of residence
• Government-issued identification documents (for account verification and anti-money laundering compliance)
• Payment information, including GCash account details, PayMaya information, BPI or BDO bank account numbers, and other payment method details
• Username and password

1.2 Transaction and Gaming Data

We collect information about your gaming activity and financial transactions on our platform, including:

• Deposits and withdrawals (amounts, dates, payment methods)
• Bets placed, games played (slots, bingo, color game, teen patti, live casino)
• Winnings, bonuses claimed, and promotional offers used
• Gaming history and account balance

1.3 Technical and Usage Information

We automatically collect certain technical information when you visit our website:

• IP address, browser type, and device information
• Operating system and screen resolution
• Cookies and similar tracking technologies (see our Cookie Policy for more details)
• Pages visited, time spent on pages, and referring URLs
• Location data (based on IP address, to ensure compliance with geographic restrictions)

1.4 Communications

We collect information from communications you have with us, including customer support inquiries, chat messages, emails, and feedback you provide.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

2.1 Account Management and Verification

We use your personal information to create and manage your tbji account, verify your identity (KYC – Know Your Customer), confirm you meet the legal age requirement of 21+, and ensure compliance with Philippine gaming regulations and anti-money laundering laws.

2.2 Processing Transactions

Your payment information is used to process deposits via GCash, PayMaya, BPI, BDO, and other supported methods, as well as to process withdrawal requests and send payment confirmations.

2.3 Providing Gaming Services

We use your data to enable you to play our casino games, slots, bingo, color game, teen patti, and live dealer games, track your gaming activity, calculate winnings, apply bonuses and promotions, and maintain accurate gaming records.

2.4 Customer Support

We use your contact information to respond to your inquiries, resolve technical issues, assist with account problems, and provide 24/7 customer support in English.

2.5 Marketing and Promotions

With your consent, we may use your email address or phone number to send promotional offers, bonus notifications, new game announcements, and personalized recommendations. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

2.6 Security and Fraud Prevention

We use your information to detect and prevent fraud, money laundering, underage gambling, and other illegal activities, monitor suspicious transactions or gaming patterns, protect the security and integrity of our platform, and enforce our Terms and Conditions.

2.7 Legal Compliance

We may use your information to comply with applicable laws and regulations, including Philippine gaming and data privacy laws, respond to legal requests from government authorities or regulators, and maintain records as required by law.

2.8 Analytics and Improvement

We analyze usage data to improve our website, understand user preferences, develop new games and features, and enhance the overall user experience at tbji Casino.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including payment processors (GCash, PayMaya, banks), game developers and software providers, hosting and cloud storage services, customer support platforms, identity verification services, and marketing and analytics tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators (such as PAGCOR), law enforcement authorities, and courts when required by law, in response to legal processes or subpoenas, to investigate suspected illegal activity, or to protect the rights and safety of tbji Casino, our users, and the public.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with other parties when you provide explicit consent for us to do so.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data using SSL/TLS technology
• Secure servers and firewalls to protect our databases
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication options for user accounts

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and notifying us immediately of any unauthorized use of your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (including Philippine gaming and financial recordkeeping requirements), resolve disputes, enforce our agreements, and prevent fraud and abuse. Generally, we retain account information for the duration of your active account and for at least five (5) years after account closure, as required by anti-money laundering regulations. Gaming and transaction records are retained for a minimum of seven (7) years. Marketing data is retained until you opt out or withdraw consent. You may request deletion of your data subject to our legal and regulatory obligations.

6. Your Rights and Choices

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have certain rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

6.2 Right to Rectification

You can request that we correct any inaccurate or incomplete information in your account.

6.3 Right to Erasure

You may request deletion of your personal information, subject to our legal retention obligations.

6.4 Right to Object

You can object to the processing of your personal information for marketing purposes or other legitimate interests.

6.5 Right to Withdraw Consent

Where we process your information based on consent, you can withdraw that consent at any time.

6.6 Right to Data Portability

You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activity and preferences. Cookies are small text files stored on your device that help us remember your login information, personalize your experience, analyze site traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

tbji Casino is strictly for users aged 21 and above, in compliance with Philippine gambling laws. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries outside the Philippines where our servers or service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of tbji Casino after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Website: https://tbji.cam
• 24/7 Customer Support via live chat

We are committed to resolving any privacy concerns you may have promptly and transparently. Thank you for trusting tbji Casino with your personal information. We are dedicated to providing you with a secure, fair, and enjoyable gaming experience while respecting your privacy rights.